Winnfii Accelerated Customer Care (WinnACC)

WinnACC online solution enables your employees to work from anywhere using any devices effectively and efficiently in providing services to your customers and collaboration with your employees.

Current Version

Version 21.10

Sales, Purchasing and Job Management

Job Management

Monitor progress of service jobs, schedule appointments, assign personnel to a job, and track attendance status.

Product Warranty

Keep and maintain warranty records registered by consumers, manage extensions, auto detect expiry when creating service jobs.

Inventory

Track your inventory, manage stock movements and storage locations, auto/manual selling price update, and stock take.

Sales and Invoicing

Simplify sales process from quotations and customer order placement to issuing of goods and sending online invoices.

Purchasing

Accelerate your purchasing process, easily keep track of purchase orders and handle goods receipt.

Multi-Currency

Support multi-currency and auto conversion to local currencies based on the effective currency rates at the time of transactions.

Contact and Access Management

Employees

Let you manage your employees and associate them with relevant teams and groups in your organisations.

Contacts

A complete information on your customers, suppliers, partners and sales routes, and their historical activities with your organisation.

Clients

Build and maintain client relationships, oversea services and jobs provided to clients, and manage product registrations.

Access Control

Authentication with 2FA and a comprehensive role-based access rights on individual features, modules, actions, data types, reports and document types.

Customer Access

Grant access and allow customers to order goods and view their order history. Also, allow end-consumer to register purchased products and view historical service jobs.

Audit Logging

Extensive logging of various user activities including app access, UI navigation, record operations, file access and download, process executions, etc.

Open Authorisations (OAuth)

Give your users a simple, secure way to sign in to the app with your enterprise accounts or their personal social account, provide their consent, and securely share their profile information with your organisation.

Microsoft Identity Service enables users to sign in to the app with their Microsoft work, school, or personal accounts.

Google Identity Service enables users to sign in to the app with their Google enterprise, business or personal account.

Enables Singapore residents' easy access to the app using Singpass and securely log in to the app without passwords.

Approval Process

Approval Flows

Manage actions for the approval flow. Define actors/groups and customise response buttons for each action.

Approval Notifications

Define one or many notification templates for each approval flow and specify recipient groups per template.

Approval Requests

Easily integrate Approval Flow with any objects, such as purchase order request, change/feature requests, etc.

Reporting and Information Management

Reporting

Smart reporting and user-customised reports allows your organisations to get the required information.

Dashboard

Quick glance at your customisable dashboard with personalised dashboard widgets and quick access tiles.

Documents

A centralised storage for all your files and documents related to jobs, inventory items and transactions.

Learning and Development

Learning

Improve and test your employees' skills through online grading exercise. Monitor and review the skill development of your employees.

Online Exams

The comprehensive subjects and exams managements allow your organisation to customise exams that suit your requirements and allows employees to attend online exams at predetermined date and time.

Upcoming Features

PayNow

Allow customers to make contact-less payment instantly using mobile bank apps that support PayNow.

Banking

Receive credit/debit notifications from banks, view bank transaction history, and reconcile bank transactions against payments

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