WinnACC Features and Editions

Schedule and assign Assign field service teams based on skill set, schedule availability, and proximity

Monitor job status, service progress, and digital customer sign-offs in real time.

Manage technician check-ins, "on the way" customer alerts, job histories, photo evidence, and work notes in one place.

Oversee preventative maintenance schedules, service agreements, and recurring site visits.

Trigger automated SMS and email reminders to customers ahead of scheduled appointments.

Track contract expiry dates and trigger proactive renewal notifications before agreements lapse.

Register products online and track coverage dynamically when jobs are created.

Set custom conditions for instant auto-approvals, with seamless manual review options for exceptions.

Maximise customer lifetime value by managing extended warranty packages and service contracts.

Manage batch warranties for developers, contractors, and residents in newly built properties.

Monitor inventory levels across central distribution hubs, regional warehouses, and mobile field service vehicles.

Automatically adjust stock counts the moment parts are allocated, consumed, sold or replaced during a service job.

Let the system calculate new selling prices using supplier costs, margins, and other configured factors for easy review and approval.

Auto-analyse stock against safety thresholds to generate a consolidated restock list, allowing users to adjust order volumes before final approval.

Instantly convert approved recommendations into Purchase Orders routed to suppliers.

Track incoming shipments and maintain up-to-date pricing, and automatically convert pricing to local currency based on effective exchange rates.

Notify customers automatically when backordered items linked to purchase orders are received or become available.

Manage quotes, orders, invoices, returns, and refunds (including overpayments).

Automatically apply custom pricing tiers, contract discounts, and rates.

Maintain clear visibility over outstanding balances, payments, and client credit limits.

Enable instant, contactless payments on-site or online via PayNow QR codes.

Receive real-time account notifications and view consolidated transaction histories.

Match incoming payments and reconcile against outstanding invoices automatically.

Define multi-level approval stages, assign approvers or user groups, and tailor decision options for every stage.

Integrate approval controls directly into critical workflows, including purchase orders, job part requisitions, and partner claims.

Customise notification templates per approval stage and specify recipient groups per template.

Assign service jobs and field tasks to external service partners based on region, capacity, and technical expertise.

Track and verify spare parts used by service partners during jobs, ensuring quick and accurate claim reimbursements.

Monitor service partner response times, customer satisfaction ratings, and job completion rates.

Enhance the technical competencies of engineers, technicians, and operational staff through structured online exercises and progress tracking.

Design role-specific assessments, schedule exams, and test staff knowledge on new product lines or safety compliance.

Review performance rankings, identify individual skill gaps, and deploy targeted training to ensure consistent service quality.

Manage internal employee details and associate them with relevant teams and groups.

Store and manage detailed profiles for external companies, organisations, and individual business partners or suppliers.

Manage consumer profiles, allowing individual consumer to view order history, register products, and track services online.

Manage pay items and process payroll efficiently.

Enable employees to request and track leave entitlements.

Process employee claims with ease.

Secure authentication with 2FA and role-based access for features, modules, actions, data, reports, and documents.

Allow consumers to place orders, view order history, register purchased products, and track service jobs.

Maintain extensive logging of user activities, including app access, UI navigation, record operations, file access, downloads, and process executions.

Allow Singapore residents using Singpass to log in easily and securely without passwords.

Microsoft Identity Platform enables sign-in with Microsoft work, school, or personal accounts.

Google Identity Service enables users to log in with their Google enterprise, business, or personal accounts..

Smart, user-customised reports provide actionable insights tailored to your organisation’s needs.

A customisable dashboard with personalised widgets and quick-access tiles.

Configure alerts, reminders, and updates for jobs, maintenance contracts, and other modules.

A centralised storage for files and documents related to jobs, inventory, contacts, and transactions.