Winnfii Advanced Customer Care (WinnACC)
The WinnACC application suite is your all-in-one solution for streamlining operations, automating workflows, and enhancing collaboration. Designed for businesses of all sizes, WinnACC helps you manage job tracking, sales, inventory, customer interactions, banking, approvals, reporting, and more—all in one central platform.
Boost productivity with automated processes
Enhance security with audit logging and access control
Deliver superior service with real-time tracking and customer communication
Job Management
Job Tracking
Monitor job progress, schedule appointments, assign personnel, and track performance.
Maintenance Contract
Auto-schedule service jobs based on predefined frequencies and send customer reminders.
Partner Management
Assign and manage service partners, process claims for parts used, and track job performance.
Product Warranty
Product Warranty
Maintain records, automatically mark registrations for review based on customisable conditions, and approve warranty claims.
Warranty Extension
Issue and manage extended warranties when customers purchase additional coverage or extend the duration of their product warranties.
Service Project
Manage warranties for batch products supplied to developers, contractors, and homeowners in newly constructed buildings or sites.
Sales, Purchasing and Inventory
Sales and Invoicing
Streamline quotes, orders, invoices, and returns.
Purchasing
Track purchase orders and automate goods receipt.
Inventory
Monitor stock levels, manage storage locations, and automate price updates.
Print-to-File and Email
Keep records of customer and supplier communications.
Customer Communication
Notify customers when backordered items become available.
Multi-Currency
Convert transactions to local currency automatically based on effective exchange rates.
Training and Development
Learning
Enhance skills through online exercises and progress tracking.
Online Exams
Customise subjects, schedule exams, and enable online assessments.
Exam Analysis
Review rankings and identify skill gaps for targeted training.
Human Resource Management
(Upcoming Feature)
Payroll
Manage pay items and process payroll efficiently.
Leave
Enable employees to request and track leave entitlements.
Reimbursement
Process employee claims with ease.
Banking and Payment
Banking
Receive credit/debit notifications from banks, view transaction history, and reconcile transactions against payments.
PayNow
Enable customers to make instant contactless payments using mobile banking apps that support PayNow.
Approval Process
Approval Flows
Define actions, set approvers/groups, and customise response options for each approval stage.
Approval Notifications
Create multiple notification templates per approval flow and specify recipient groups for each.
Approval Requests
Integrate approval workflows with purchase orders, change requests, feature requests, and more.
Contact Management
Employees
Manage employee details and associate them with relevant teams and groups.
Contacts
Maintain comprehensive records of customers, suppliers, partners, sales routes, and their interactions.
Clients
Build and oversee client relationships, track provided services, and manage product registrations.
Access Management
Access Control
Secure authentication with 2FA and role-based access for features, modules, actions, data, reports, and documents.
Customer Access
Allow customers to place orders, view order history, register purchased products, and track service jobs.
Audit Logging
Extensive logging of user activities, including app access, UI navigation, record operations, file access, downloads, and process executions.
Reporting and Information Management
Reporting
Smart, user-customised reports provide actionable insights tailored to your organisation’s needs.
Dashboard
A customisable dashboard with personalised widgets and quick-access tiles.
Alerts and Notifications
Configure alerts, reminders, and updates for jobs, maintenance contracts, and other modules.
Documents
A centralised storage for files and documents related to jobs, inventory, contacts, and transactions.
Authentication Platform
Allow Singapore residents using Singpass to log in easily and securely without passwords.
Microsoft Identity Platform enables sign-in with Microsoft work, school, or personal accounts.
Google Identity Service enables users to log in with their Google enterprise, business, or personal accounts.