WinnACC

Winnfii Advanced Customer Care (WinnACC)

Winnfii Advanced Customer Care, also known as WinnACC, is an all-in-one business platform that helps organisations streamline operations, automate workflows, improve collaboration, and deliver better service outcomes. It consolidates key functions—such as job and warranty management, sales, purchasing, inventory, contacts, banking, approvals and reporting—into a central, easy-to-use system.

Service Jobs

Job Management

Schedule, assign and track jobs across your business. You can monitor job progress, allocate personnel, and measure performance—from initial request to completion

Maintenance Contract

Automatically generate scheduled maintenance based on defined frequencies, with reminders sent to customers when service is due.

Partner Management

Supports assigning external service partners, processing parts claims and tracking partner performance

Product Warranty

Product Warranty

Keep detailed records of product registrations and warranties and automate warranty reviews based on custom conditions.

Warranty Extension

Issue and manage extended warranties when customers opt for additional coverage or extend the duration of their product warranties.

Service Project

Manage warranties for batch products supplied to developers, contractors, and homeowners in newly constructed buildings or sites.

Sales, Purchasing and Inventory

Sales and Invoicing

Streamline quotes, orders, invoices, and returns.

Purchasing

Track purchase orders and automate goods receipt.

Inventory

Monitor stock levels, manage storage locations, and automate price updates.

Print-to-File and Email

Keep records of customer and supplier communications.

Customer Communication

Notify customers when backordered items become available.

Multi-Currency

Convert transactions to local currency automatically based on effective exchange rates.

Training and Development

Learning

Enhance skills through online exercises and progress tracking.

Online Exams

Customise subjects, schedule exams, and enable online assessments.

Exam Analysis

Review rankings and identify skill gaps for targeted training.

Human Resource Management
(Upcoming Feature)

Payroll

Manage pay items and process payroll efficiently.

Leave

Enable employees to request and track leave entitlements.

Reimbursement

Process employee claims with ease.

Banking and Payment

Banking

Receive credit/debit notifications from banks, view transaction history, and reconcile transactions against payments.

paynow

PayNow

Enable customers to make instant contactless payments using mobile banking apps that support PayNow.

Approval Process

Approval Flows

Define actions, set approvers/groups, and customise response options for each approval stage.

Approval Notifications

Create multiple notification templates per approval flow and specify recipient groups for each.

Approval Requests

Integrate approval workflows with purchase orders, change requests, feature requests, and more.

Contact Management

Employees

Manage employee details and associate them with relevant teams and groups.

Contacts

Store and manage details for clients, suppliers, partners, and team members.

Clients

Let customers view job order history, register products, or track services online.

Access Management

Access Control

Secure authentication with 2FA and role-based access for features, modules, actions, data, reports, and documents.

Customer Access

Allow customers to place orders, view order history, register purchased products, and track service jobs.

Audit Logging

Extensive logging of user activities, including app access, UI navigation, record operations, file access, downloads, and process executions.

Reporting and Information Management

Reporting

Smart, user-customised reports provide actionable insights tailored to your organisation’s needs.

Dashboard

A customisable dashboard with personalised widgets and quick-access tiles.

Alerts and Notifications

Configure alerts, reminders, and updates for jobs, maintenance contracts, and other modules.

Documents

A centralised storage for files and documents related to jobs, inventory, contacts, and transactions.

Authentication Platform

Enable users to sign in with enterprise accounts or personal social accounts, provide consent, and securely share profile information with your organisation.

Allow Singapore residents using Singpass to log in easily and securely without passwords.

Microsoft Identity Platform enables sign-in with Microsoft work, school, or personal accounts.

Google Identity Service enables users to log in with their Google enterprise, business, or personal accounts.

WinnACC Current Version

Current Version:

WinnACC Terms

WinnACC Editions